Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your delivery, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused, unwashed, uncut, and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items:
Customized/Printed Fabrics: Items that have been custom printed with your specific designs are non-returnable unless the product is defective or damaged upon arrival.
Samples: Fabric swatches or sample packs.
Gift cards.
Refunds Once your return is received and inspected at our warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (usually 5-10 business days).
Late or missing refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Exchanges We only replace items if they are defective, damaged, or if we sent the wrong item. If you need to exchange it for the same item, send us an email at [email protected] and send your item to our return center.
Shipping & Returns To return your product, you should mail your product to: No.65 Fusheng Willage, Fusheng Town, Yuecheng, Shaoxing, Zhejiang,China 312000
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us If you have any questions related to refunds and returns, please contact us at:
Email: [email protected]
Phone: +86-15715866559
Address: No.65 Fusheng Village, Fusheng Town, Yuecheng, Shaoxing, Zhejiang,China 312000